FAQ - knowledge base go back to the main page
General questions
What channels can I connect to Ityman?

Ityman is currently working with 3 channels: Telegram, VK, Viber.
WhatsApp integration is planned in the future.

How is the cost of the monthly payment formed?

Billing is based on the total number of subscribers on all bots within one account. The more subscribers there are, the higher the rate.

You can view the prices on the Tariffs page.

Creating / editing a bot
How do I add a bot?

In your personal account, in the "Bot Manager" section, click the "Add bot" button.
Next, fill in all the fields and click the "Save" button.

Video instructions for creating a Telegram bot: https://youtu.be/Q5UVM6nWv9M
Video instructions for creating a VK bot: https://youtu.be/BL5J3kmDiVk
Video instructions for creating a Viber bot: https://youtu.be/HH5B4QZ7_OM

How many bots can I connect to one account?

Unlimited. There are no limits on the number of bots per account.

Creating/ editing a script
How do I create a script?

In your personal account, in the "Scripts" section, click the "Create a script" button.
Next, fill in all the necessary fields and click the "Save" button.
Video instructions for creating a script: https://youtu.be/pVDHFxgn1d8

How does the script work?

The script is a kind of instruction for the bot, according to which it will interact with people.
The scripts contain all options for commands and messages, menus and other bot settings.
When subscribing, or when sending any message to the bot, the script checks how the bot should react to a new action.

How many scenarios can one bot have?

Unlimited. You can set up many scenarios for different user groups.
Using different scenarios, you can segment subscribers for further mailings.

How does registration and authorization work in scenarios?

When setting the appropriate settings in the script, the bot (at the first interaction with the user) will request a phone number and save it to the database. 
After receiving the phone number, the bot can send a confirmation code for verification. Such codes can be sent when a user registers on their website, instead of expensive SMS and calls.
At the moment, authorization is only available for Telegram bots.

Importing subscribers
Is it possible to transfer subscribers from other services?

Yes. After creating the bot, you need to go to the edit page and find the "Import subscribers" section below. In this section, you can download a .csv file with a list of your subscribers from other services.

Collecting a subscriber base
How do I collect subscribers using the site?

To collect the subscriber base using the site, the subscription buttons from the "Bot Marketing" section are used. How to use this tool correctly and as productively as possible is described in this article.

How do I collect subscribers using social media?

This question has been answered in detail in this article.

We have described 12 practical mechanics that allow you to attract new subscribers to your messengers and social networks.

Telegram authorization
How do I set up Telegram authorization?
  1. We register on the website ityman.ru;
  2. Creating a Telegram bot using BotFather: Instructions;
  3. Adding the bot to your personal account. In your personal account, in the "Bot Manager" section, click the "Add bot" button. Next, fill in all the fields and click the "Save" button. Video instructions;
  4. Creating a script for the bot. In your personal account, in the "Scripts" section, click the "Create a script" button.
    Next, fill in all the necessary fields and check the boxes for "Registration in the bot" and "Telegram authorization".  Click the "Save" button. Video instructions;
  5. Setting up the site to send confirmation codes using the Ityman API.

Need help connecting? We will help you for free! Submit your application.

Notifications
How do notifications work?

Notifications are used to personally notify users about any new events. For example: "Your order has arrived at the pick-up point", "Valentin, a taxi is waiting for you at your house", "Your flight is delayed by 1 hour. We apologize."
Notifications are sent by the user's phone number. The phone number is saved only on Telegram bots, with registration enabled.

Mailing
How do I create a newsletter?

In your personal account, in the "Mailing lists" section, click the "Create newsletter" button.
At each step, fill in all the necessary fields and click the "Save" button.
Video instructions for creating a mailing list: https://youtu.be/wkDeygZXh8w

How fast are mailings sent?

Telegram ≈ 215 messages per minute;
VK ≈ 1500 messages per minute;
Viber ≈ 3000 messages per minute.

Auto-calls
How do auto-calls work?

To confirm the phone number on your resource, you send the user an auto-call. Upon receiving a call, the user must enter the last 4 digits of the caller's phone number, thereby confirming their specified number.
Auto-calls can be used as an alternative method of Telegram authorization.

Marketing Tools
How do I create a mini landing page?

In the "Bot marketing" section, you can create a mini landing page without having specialized knowledge.

We described it in more detail in this article.