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With the help of the Telegram notification tool, you can notify customers about an accepted order, flight cancellation, taxi service, password change and other working details that need to be communicated to the customer. You can also send out birthday greetings.

The advantage of using this tool is that you don't have to pay for each notification separately. Telegram notifications are charged with a fixed monthly subscription, which will save you money many times over compared to SMS notifications.

 

How do Telegram notifications work?

Let's take the example of a food delivery service:

  1. The customer places an order on the website;
  2. The chefs prepare the order and send it to the delivery service;
  3. The operator changes the order status on the website (or in crm) to "On delivery";
  4. The site (or crm) sends a request to the Ityman servers using the API, that you need to send a notification to the client about the status change;
  5. The customer receives a Telegram message that his order is already on delivery.
 

*Telegram notifications are delivered only to customers subscribed to your Telegram bot.

Try it for free free period is 14 days