Collecting feedback go back to the main page

Using the functionality of telegram newsletters and telegram notifications, you can set up automatic messages that allow you to collect feedback from customers in automatic mode.

With the help of feedback, you can instantly respond to customer complaints, measure NPS and improve the quality of your service.

 

How does it work?

Let's take the example of a food delivery service:

  1. The customer places an order on your website;
  2. The client receives a notification from your telegram bot that the order has been accepted and will be delivered to the client soon;
  3. Your company prepares and delivers the order;
  4. The next day, the client receives an automatic mailing list with the questions "Did the client like everything?" and with a link to the feedback form.
To implement such automatic messages, it is enough to set up telegram notifications "Order accepted", and then set up automatic mailing (the day after the notification "Order accepted") with a request from the client to leave feedback.

 

In this way, you will always receive up-to-date information from satisfied/dissatisfied customers, and you will be able to eliminate errors and shortcomings of your business in a timely manner.

Try it for free free period is 14 days